their forward-thinking and visionary Analytics department. You will form part of a successful team and and reporting of data to the various business departments. Job Responsibilities: Create written reports productivity Encourage and maintain a “customer service” philosophy within the BI team with business stakeholders reporting in sales, marketing, and other operational departments Experience in working with the following tools:
incumbent will join the Information Technology Department based at the CAPRISA Head Office in Durban and servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
efficiencies. The role does require management of the Service Providers. Overview of the role: With the growth dynamic and strategic Senior IT individual to service the Retail needs as well as provide support and covering 3 brands and operating across the country serviced from Head Office in KZN. The majority of the IT
improvements to the existing products and/or systems and services. Complete assigned development tasks to agreed
analyse systems flow, data usage, work processes and service issues. Investigate problem areas and propose solutions