3rd line Support Engineer with at least 3-4 years' experience in 3rd Line Support, to support their clients opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, Role: Provide 1st to 3rd line support via email, phone, and remote support to the company clients based according to UK and SA office hours to provide support for clients in the UK, SA Europe, US, and Asia documentation for all systems (hardware/software/network diagram) Provide excellent service to all customers
Business Analysis team, who are responsible for supporting the design and technical development of new customised required on client account status Provide first line support to SLA clients Collaborate with development team