under pressure is essential. He /she will also be required to assist the developers troubleshooting the system root cause analysis using the RCA template when required. • Quality monitoring • Increase customer happiness consultation services on the supported systems as required by the customer. • Ensuring all system changes • Completion of RCA report when required. • Ensuring all required documentation is completed on time time and uploaded to the required directories. • Ensure that no SLA breaches occur. • Maintaining and contributing
rates, response and processing times meet stated requirements. Effectively and efficiently utilise resources to ensures the maximum operational capacity requirement is achieved or exceeded. Ensure the solution design specification to ensure the client's requirements are met. Ensures a clear understanding of the the specification when required. Provides project planning input as required. Ensure that the front-end increase solution stability and reduce intervention required over time. Recommend and execute improvements
Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet · Attending Ensuring all required documentation are completed on time and uploaded to the required directories. · & P2 issues need to be attended to if and when required (including after hours) • Ensure frequent updates understanding of basic coding languages Soft Skills required. 1. Ability to work under pressure. 2. Excellent
deployment activities (on-site or remotely) as required (including review of MOP/UAT documents, collaboration root cause analysis using the RCA template when required Ensuring all system changes are handed over with