them. · Participating in code reviews and quality assurance activities · Comply to coding standards. · follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. • analysis using the RCA template when required. • Quality monitoring • Increase customer happiness and retention
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency applications (proprietary and third party). • Quality monitoring & System Security Management • Manage