End User Support%2c Desktop Support Technician Jobs in Midrand, Gauteng
Support Engineer Midrand
Adapt It Ltd
Midrand
responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
share this job on whatsappJunior Support Engineer Midrand
Adapt It LtdMidrand
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
Software Engineer Full Stack Midrand NEW
Adapt It LtdMidrand
with effectiveness, efficiency, and satisfaction, user of the system can comfortably recognise the systems systems flow and the system logically supports user self-learning. Investigates implementation risk sufficiently required. Ensure that the front-end website architecture and back-end applications are functionally complete which covers all the agreed specified tasks and user objectives. Ensure Quality Software Solutions are maintainable and durable. The solution simplifies support and maintenance through traceability and effective
Junior Software Developer Midrand
Adapt It LtdMidrand
also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended Experience working with GIT 5. Back-end, Middleware, Front-end, and/or Mobile Application development
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