candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment timelines with customers while adhering to our service level agreement for issue response/resolution. • Attend exceeding customer support service levels. • Maintaining a high level of professionalism and customer service culture. We value diversity and inclusion. Accountability • Ensure his/her support tickets are completed
player. He/she will also be expected to provide 3rd level product support and will be expected to perform projects timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify internal and external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all requests for assistance from the development team. Accountability · Ensure his/her code is version controlled
regulations and best practices. Execute application-level SSL plus configure mutual validation for back-end projects simultaneously. • Ability to operate at all levels of the organisation. • Excellent interpersonal skills. • Competent to work at a high technical level, is eager to learn and is willing to follow the
regulations and best practices. Execute application-level SSL plus configure mutual validation for back-end projects simultaneously. • Ability to operate at all levels of the organisation. • Excellent interpersonal skills. • Competent to work at a high technical level, is eager to learn and is willing to follow the
• Understands how to be involved at a strategic level in business processes. Sector Knowledge • Working learning and development · Mature individual with high level of emotional intelligence with the ability/capacity