player. Responsibilities • Providing timely technical support to customers via various channels such as provide step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls Manage and perform code deployments. • Provide technical support & consultation services on the supported 2 years prior experience providing L1/L2 technical support • Strong troubleshooting and critical thinking
for providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising – 3 years plus experience providing L1/L2 technical support • Must have DevOps and Support experience