step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical his/her own and within a team. • Self-starter • Shell scripting ability for system administration. • Novice
external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all knowledge sharing sharing sessions. · Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr developers to continually Monitor and ensure that all support calls are attended to and that all tickets are resolved within the the SLA. • P1 & P2 issues need to be attended to if and when required (including after hours) • Ensure