data (and database) management products, office automation products, embedded systems, and other utility Freshdesk • Providing technical training to customers on our products and services. • Working with the and opportunities for upselling or cross-selling products while keeping customer records up-to-date. • Analyzing and activity to identify trends and improve our products and services. • Maintaining a high level of professionalism closely with cross functional teams, including Product, Developers and Customer success to solve complex
He/she will also be expected to provide 3rd level product support and will be expected to perform a standby Deliverables Main Deliverables · Develop CR's/ projects/Production fixes and ensure code is accurate with minimum timeously during UAT testing. · Provide 3rd level product support. · Working to analyse and identify bugs Completing of weekly Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr
handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance experience in supporting medium to large scale production systems (mission critical) • 1 – 2 years prior