Responsible for high-level troubleshooting and system security, and ensures all tasks are undertaken in accordance third party). • Quality monitoring & System Security Management • Manage system capacity and performance resolution via Freshdesk • Providing technical training to customers on our products and services. • Working handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance
potential risks stemming from defects. Mentorship / Training Provide mentorship and guidance to internal staff technical and system processes. Perform internal training for technical staff as required. Ability to mentor mentor and assist others, and to lead internal training sessions. Mentor junior resources on specialised
Completing of weekly Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr
handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance