outputs. He/she will work with the outsourced service providers recommending and implementing new systems reporting Coordinate efforts with Third-Party service and maintenance providers as necessary to keep Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and high degree of customer service for all support queries and adhere to all IT Service Management principles alerts on day to day basis. Regularly report on service improvements and value ads implemented, and recommend
the call centre Handing the daily IT Incidents service requests and close looping Serve as the first point