assistance over the phone or email Support the remote troubleshooting through diagnostic techniques and accounts, user account administration, files rights management and permissions. Responsible for implementation licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables matters in a timely manner to the relevant IT management personnel to ensure zero to minimal downtime
the team with the correct status Availability Management and reporting (Server, LAN, WAN) Provide 2nd with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access support queries and adhere to all IT Service Management principles accordingly to ITIL framework. Take