including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
managing a small team of Developers to deliver high-quality solutions for clients & lead Development efforts technologies. Conduct regular code reviews to ensure code quality, adherence to best practices, and consistency across
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
their creative and technical teams to deliver high-quality, responsive, and user-friendly websites and e-commerce junior developers or team members as needed. Ensure quality, maintainability, and adherence to standards by
potential IT problem areas. Ensure conformance to quality standards. Liaise with 3rd party vendors. Reduce reports to users with regard to problem solving, quality of data, customer needs, network planning, environmental
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
product owners and stakeholders to ensure high quality deliverables. Build or support system integration
for detail and a commitment to delivering high-quality work. While we would really like to respond to
and ship new features Ensure the performance, quality, and responsiveness of applications Identify potential