including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting rotational shift work. ATTRIBUTES: Good communication, time management and interpersonal relationship skills
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities (Ensure system integrity, and minimization of down time) Experience with Policies, Procedures, Training role. Must be a self-starter and have excellent time keeping management skills. Presentable and excellent
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
instructions and adhere to standards and to work as part of a team. Committed to excellent customer service
instructions and adhere to standards and to work as part of a team. Committed to excellent customer service
leading Development teams and delivering projects on time and within budget. Your tech toolset should also leading Development teams and delivering projects on time and within budget. Deep understanding of modern
and the ability to work independently as well as part of a team. Excellent communication skills, both
Safeguards integrity of sensitive client data. Good time management. Able to work under pressure. Understands