cross-skilling in the team Provide support during high care and after a change has gone live. Work independently
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential in a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / problems
unauthorised access. Ensure cloud security by carefully managing access and permissions. Implement Endpoint
integrity, and efficient operation of the in-house or customers information systems that support core organizational applications, software, and operating systems for customers. Gauge the effectiveness and efficiency of existing to define customers' requirements and systems goals, and to identify and resolve customer systems issues everywhere possible. Adhere to Customer / Business SLAs. Manage customer satisfaction through effectively effectively communicating and managing customer expectations. Perform server and security audits, system backup
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved involved and deliver in complex projects for customers. Assist with technical presales, design, and project keeping management skills. Presentable and excellent customer facing, communications and phone skills. Be commercial
team. Your role will focus on the development, customization, and optimization of Sage X3 solutions, ensuring tailored for Sage X3 Development. DUTIES: Develop, customize, and optimize Sage X3 solutions to meet business
innovative online experiences. DUTIES: Develop and customize WordPress websites and applications based on client maximum speed and scalability. Implement and customize WordPress themes, templates, and plugins, including optimization. Experience with PHP and MySQL, including custom theme and plugin development, highly advantageous
HTML/CSS. Create and manage databases to store customer and product information. Implement and maintain Helpdesk in providing support to users and internal customers. Extract information from 3rd party suppliers user research to optimize website usability and customer experience. Collaborate with designers and UX
Support – Understand need and requirement of the customer, clarify all his/her questions enabling them to executives. Provide presentations to prosfpective customers using knowledge of industry trends. Configuration Provide feedback and reports – Report problems to customer service center and monitor corrective actions with regard to problem solving, quality of data, customer needs, network planning, environmental problems
them into technical specifications. Build and customize CRM functionalities, ensuring alignment with business years). Understanding of Odoo Apps and their customization (3-4 years). Exposure to contact center solutions