including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement various clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
Process Analysis, have Advanced Excel and other MS Office experience (specifically Outlook, Word, PowerPoint) Process Analysis. Advanced Excel skills, other MS Office experience (specifically Outlook, Word, PowerPoint)
including testing and acceptance. Assist users with office automatisation and other pre-defined software.