including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities communications and phone skills. Be commercial and show a keenness to understand the business. Enthusiastic
experience with Network & Web security, API calls, REST & SOAP, Git, GitHub, Advanced Windows Experience – Network security & Web security API calls, REST & SOAP Version controlling - Git Issue
Information Developing Expertise Making Decisions Showing Composure Embracing Change Meeting Timescales Upholding
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services in
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented