including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement various clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
Process Analysis, have Advanced Excel and other MS Office experience (specifically Outlook, Word, PowerPoint) Process Analysis. Advanced Excel skills, other MS Office experience (specifically Outlook, Word, PowerPoint)
including testing and acceptance. Assist users with office automatisation and other pre-defined software.
processes. This position based in Cape Town, IN OFFICE for up to 4 days per week. DUTIES: Change Management