cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on their CRM Ticketing
ENVIRONMENT: Our client is a thriving Managed Service Provider company dedicated to achieving excellence in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware related issues they do, improve customers IT systems, and find smarter ways to deliver excellent service. Maximize and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get
join its Professional Technical Services team who will engage with customers, gather requirements and design in product capability, designing solutions to customer requirements, and coordinating all aspects of defined project procedures. This includes managing customer communication and coordinating activities with transitions during project implementations. Perform customization and configuration tasks to tailor solutions
retrieval methods. Ability to liaise with the customer to understand requirements on projects. Able to as part of a team. Committed to excellent customer service. Structured and strong planning capabilities
retrieval methods. Ability to liaise with the customer to define specifications on projects. Ability as part of a team. Committed to excellent customer service. Structured and strong planning capabilities
Support – Understand need and requirement of the customer, clarify all his/her questions enabling them to executives. Provide presentations to prosfpective customers using knowledge of industry trends. Configuration feedback and reports – Report problems to customer service center and monitor corrective actions. Provide with regard to problem solving, quality of data, customer needs, network planning, environmental problems
them into technical specifications. Build and customize CRM functionalities, ensuring alignment with business years). Understanding of Odoo Apps and their customization (3-4 years). Exposure to contact center solutions
VoIP, Documentation, TCP/IP and other network services and tools. DUTIES: Core Network Management. Business Documentation. Experienced in TCP/IP and other network services and tools. While we would really like to respond
recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk
Azure Cloud is advantageous. DUTIES: Development of custom components on platforms including WordPress and