including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement various clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
including testing and acceptance. Assist users with office automatisation and other pre-defined software.
processes. This position based in Cape Town, IN OFFICE for up to 4 days per week. DUTIES: Change Management