Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services
delivered. Identify the Change Agent network, on-board Change Agents as required. Execute on the change interventions on a continuous basis and through the Change Agent network take corrective actions. Ensure that stakeholders
g., user authorisation, firewalls), Prioritise tickets that need to be settled, Installations, upgrades
Meeting with IT staff on weekly basis. Ensuring IT tickets are resolved within reasonable time frame. Operating
to new and junior staff. Resolution of Support Tickets logged. Project Management. REQUIREMENTS: Tech
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes