Department's budget. DUTIES: IT Management - Meet with Directors monthly to align IT capabilities with business cell phone packages. Relationship Management with service providers and suppliers. Implement and monitor General IT Support - Assist with escalated IT matters. Direct support for Directors. 3 rd Party product Support Technicians. KPAs IT Manager - Meeting with Directors on monthly bases. Meeting with IT staff on weekly are met. KPIs IT Manager - Mean time to fulfil service requests (IT staff). Mean time to first response
transitioned into the relevant support teams. Benefits Management - Work with the business to undertake post-project implementation reviews to measure the benefits derived by the project changes. Key Challenges cost operational IT services to identify cost saving or revenue generating benefits. While we would really
delivering advanced services and solutions that improve connectivity and benefit customers. As they expand
tickets and call outs, collect and deliver stock and services in town while tracking assets and logging required training and assistance with boardroom connections. Product research and facilitate procurement. Assist SysAdmin
scope of projects to project handover meetings. Assist in the definition of project scope and objectives subcontractors and works with these parties to ensure their services are completed as per specification. Informs PMO identification, installation guidance and assistance, commissioning services as required. Goes to site to unblock required for project completion and close-out. Assist with client training where required. Project close-out: (>R1 million) Experience in working with more/assist with 8 projects at a time. Experience working with
ENVIRONMENT: Our client is a thriving Managed Service Provider company dedicated to achieving excellence configure and implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware engineers, to resolve complex issues as well as assist in project roll outs. Be willing to work flexible systems, and find smarter ways to deliver excellent service. Maximize and promote system utilization for all and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra
similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands SQL/relational databases, knowledge of Terminal Services/RDP environments and experience with a ticket rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / relational databases. Knowledge of Terminal Services / RDP environments. Driver's License or reliable
responsible for product demonstrations and assist the Services team with Proof of Concepts (POCs) and the organisation in order to advance the sales cycle. Assist the Sales team in generating revenue. Provide detailed
Engineer to join the team of a dynamic Financial Services Group. This will be achieved through analysis and teams at all levels within the organization. Service Requests - Configure and maintain in-house schedules mentor. Prioritization of Service Requests based on criticality and benefit to business. Maintenance and
stakeholders to communicate the change and the benefits. Focus on communicating role changes to business and mitigate Change Management risks and issues. Benefits Management - Work with the business to undertake