techniques) and Application Development. DUTIES: Incidents and Queries – Provide Level 2 support on internal internal systems and external integration incidents and queries. Take ownership of application and software cause analysis on incidents with comprehensive resolution. Prioritization of incidents based on criticality
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help
Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers
and testing. Managing operations, changes, and incidents. Conducting operations using security solutions
systems flow, data usage, and work processes. Investigate problem areas. Follow the Software Development
efficiency. Diagnose and resolve technical issues. Investigation and implementing automated processes. Identify