including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality the company' business standards, processes, and procedures. Resolve all calls logged by end users, relating
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
version control, equipment configuration to agreed standards, and general IT support for users. PROBLEM Management Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
a mission to revolutionize the world of mobile banking. You will take a leading role in the development for example worked with products in banking, payments, mobile banking. Have an understanding of financial
overseeing the development process, setting standards, and ensuring project success. Candidates should Code Quality and Standards: Oversee code reviews and establish development standards to maintain code productivity. Software Documentation: Review and standardize software documentation to ensure clarity, completeness quality standards IoT Standards and Distribution Architecture: Proven experience in IoT standards such as
Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services in
products deployed to clients, maintaining high standards of excellence. Facilitate communication between Detail-oriented with a focus on maintaining the highest standards of quality in project deliverables. Proactive
Solutions. Your tech toolset should include Java Standard Edition Version 1.8, Java Enterprise Edition Version Continuous Integration and Oracle. REQUIREMENTS: Java Standard Edition Version 1.8 Java Enterprise Edition Version