cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First aiding their customers with their product support inquiries, encompassing user assistance, configuration management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on their CRM Ticketing
highly technical or complex nature with no assistance. Assist the team with the application or technical retrieval methods. Ability to liaise with the customer to define specifications on projects. Ability work as part of a team. Committed to excellent customer service. Structured and strong planning capabilities
relationships to maintain old business and acquire new customers). Ensure that sales targets are met. Coordinate Coordinate with various teams so that the customer's expectations are met. Upsell the Company's services and their customers. Manage market segments, customer base and industry verticals to target. Assist in defining business development plan. Manage and identify key customer relationships and pipeline. Utilise the internal Strong customer service and interpersonal skills for dealing with different types of customers and clients
relationships to maintain old business and acquire new customers). Ensure that sales targets are met. Coordinate Coordinate with various teams so that the customer's expectations are met. Upsell the Company's services and their customers. Manage market segments, customer base and industry verticals to target. Assist in defining business development plan. Manage and identify key customer relationships and pipeline. Utilise the internal Strong customer service and interpersonal skills for dealing with different types of customers and clients
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement engineers, to resolve complex issues as well as assist in project roll outs. Be willing to work flexible opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved involved and deliver in complex projects for customers. Assist with technical presales, design, and project
& customer support. You will play a pivotal role in shaping the user experience of custom applications problem-solving abilities. DUTIES: Assist in the design and development of UI/UX for custom software applications
the domain of IT architecture, execution & customer support seeks an experienced Claris FileMaker Your core role will be to develop and maintain custom solutions using Claris FileMaker and contributing understanding of database design, scripting, and custom layouts and experience with FileMaker Server and FileMaker Go. DUTIES: Design, develop, and implement custom database solutions using Claris FileMaker – Create discuss project progress and address any issues. Assist in the formulation of project scopes by providing
Support – Understand need and requirement of the customer, clarify all his/her questions enabling them to executives. Provide presentations to prosfpective customers using knowledge of industry trends. Configuration trust with key executives and decision makers. Assist Sales team in creating product/technical information commissioning including testing and acceptance. Assist users with office automatisation and other pre-defined Provide feedback and reports – Report problems to customer service center and monitor corrective actions
software patches before they are delivered to customers. Collaborate with the Development team to plan far as possible. Assist with troubleshooting of customer support cases. Enable customers and service organizations
scope of projects to project handover meetings. Assist in the definition of project scope and objectives location identification, installation guidance and assistance, commissioning services as required. Goes to required for project completion and close-out. Assist with client training where required. Project close-out: (>R1 million) Experience in working with more/assist with 8 projects at a time. Experience working with strong focus on meeting client needs and ensuring customer satisfaction. Strong verbal and written communication