including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
delivered. Identify the Change Agent network, on-board Change Agents as required. Execute on the change interventions on a continuous basis and through the Change Agent network take corrective actions. Ensure that stakeholders
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities