company to join its dynamic Debt Collections Contact Center where you will play a crucial role in enhancing Advantageous – A solid understanding of Contact Center processes and technology. Experience with Cloud-based
customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable
experience with Network & Web security, API calls, REST & SOAP, Git, GitHub, Advanced Windows Experience – Network security & Web security API calls, REST & SOAP Version controlling - Git Issue
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
etc (application support). Good understanding of call centre environments and equipment. Good understanding