JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing teams skills. Ability to effectively prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced plus. Responsibilities: Team Leadership: Lead and manage a team of technical support agents, providing guidance high level of customer satisfaction. Escalation Management: Serve as the primary point of contact for escalated providing timely and effective resolution, and managing communication with customers, internal stakeholders