considering the candidate's qualifications, skills, and level of experience . Well-established IT security services has an opportunity for a Managed Services Manager available within their Managed Service and Software Support Centre or Customer Support Management role Extensive experience in managing a team within a call center and software. Basic understanding of IT service management principles (ITIL certification is a plus). Duties call centre to ensure high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage
considering the candidate's qualifications, skills, and level of experience . Well-established IT security services has an opportunity for a Managed Services Manager available within their Managed Service and Software Support Centre or Customer Support Management role Extensive experience in managing a team within a call center and software. Basic understanding of IT service management principles (ITIL certification is a plus). Duties call centre to ensure high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage