currently looking to employ a Level 1 IT Field Service Technician based in Port Elizabeth. A wonderful
to field service calls. Attend to workshop repair calls. Service, maintain, and repair customer photocopier accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required with the service controllers and report back to the service controllers with regard to service calls. Continually Continually communicate with the service controller regarding customers machines the status of the machine
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
teams, including sales, installations, setup, and customer support, to address client needs and escalate Proven track record of delivering high-quality customer service and building positive client relationships
vendors and competitors' products. Investigate customers of data centre operations complains, determine of market position and trends for solutions and services. Display knowledge of local authority and town implement designed solutions in accordance with the customer needs. Selects appropriate technical options optimising the business. Contribute to the development the Service Level Agreements (SLA), evaluate performance and orientation towards ensuring client satisfaction and service delivery. They are reliable and able to produce
following production, productivity, quality, and customer-service standards; identifying work process improvements;