product satisfaction is maintained. Provide user training. Build and maintain strong, long-lasting client Prepare SLA or other reports required on client account status. Provide first-line support to SLA clients Find ways to increase the quality of customer service. Requirements: 5 Years of experience Excellent
antivirus software. Provide security awareness training and education to company staff to promote best
infrastructure and network improvements or upgrades Provide training and guidance to junior engineers and support staff
troubleshooting Excellent communication and customer service skills Strong problem-solving abilities and attention