system reliability and performance Participate in on-call rotation to provide 24/7 support for critical systems
product backlog items based on business values and customer needs. Articulate and communicate product vision the product meets customer expectations Continuously gather feedback from customers and end-users to refine
successful delivery of our solutions according to customer needs and objectives. Prepare SLA or other reports as needed. Find ways to increase the quality of customer service. Requirements: 5 Years of experience Excellent
hardware troubleshooting Excellent communication and customer service skills Strong problem-solving abilities
providing technical support to the employees and customers, resolving hardware and software issues, and ensuring
following up with deadlines and providing outstanding customer service Maintain positive relationships, internal
users. Responsibilities: Develop, test, and deploy custom software applications using various programming