operation of the IT systems. Responsibilities: Provide first-line technical support to end users, resolving hardware servers, switches, routers, and firewalls Provide training and support to end users on using new software
product satisfaction is maintained. Provide user training. Build and maintain strong, long-lasting client reports required on client account status. Provide first-line support to SLA clients. Collaborate with the
and Tester to join their team. The team require a first contact person who should ensure the smooth and necessary assistance, professionalism and expertise. A first contact person should show a willingness to persevere
Management Process Improvement and Documentation Training and Knowledge Sharing Requirements: At least 8 functional configuration, testing, and client user training; configuring and testing system implementations
data governance policies and procedures. Provide training and support to end-users on data management best
data governance policies and procedures. Provide training and support to end-users on data management best
documentation of software applications and provide training and support to end-users Keep up to date with
antivirus software. Provide security awareness training and education to company staff to promote best
infrastructure and network improvements or upgrades Provide training and guidance to junior engineers and support staff