holidays on implementation and operations (IT Support) related tasks. · Proactive and take personal initiative · Proactively propose solutions to improve the support of (new) business processes. · Executing the required Go-Live support activities. · Interaction with clients through meetings, calls and emails. · Support the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within
Business analysis / understanding templates · Support go live preparations · Assure quality of design owners · Go-live preparation and post Go-live support · Interaction with clients through meetings, calls troubleshooting issues for the system and providing support · Executing the required changes through configuration Executing the analysis and resolution of Production Support calls · Raising Change Requests (CR's) and writing propose solutions to improve the support of (new) business processes · Support the functional team with issues
· Proactively propose solutions to improve the support of (new) business processes. · Executing the required Go-Live support activities. · Interaction with clients through meetings, calls and emails. · Support the troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within
propose solutions to improve the support of (new) business processes · Support the functional team with issues owners · Go-live preparation and post Go-live support · Interaction with clients through meetings, calls troubleshooting issues for the system and providing support · Executing the required changes through configuration Executing the analysis and resolution of Production Support calls · Raising Change Requests (CR's) and writing
and dedicated infrastructure, provisioning and supporting of OCI resources (preferred) · Optional PostgreSQL
documentation (as per ISO standards). Provide support for existing solutions (DevOps). Pro-active knowledge
Alerting: ELK Stack or Splunk, Nagios, Kabana End user support/ Incident-Problem management: ITSM Suite / BMC
Maintenance and functional enhancement of the solution - Support and error analysis during overall BMW test cycles