visualise data sets. (Excel, Power-BI, etc.) · Service Now (SNOW) understanding · Ability to collaborate Interfacing with other experts with regards to IT Service Management. · Ensure, drive, steer, report and process templates. · Updating & maintaining TLM service offerings in ServiceNow. · IT Process Maintena Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on TLM · Review and
Experience with ITIL Edition 4 · Experience in IT Service Management (ITSM) · Experience with Agile Methodology