safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
through meetings, calls and emails · Handling Tickets and Tasks with the responsibility for closing the
through meetings, calls and emails · Handling Tickets and Tasks with the responsibility for closing the
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)