for IM or Business Audits. Maintain appropriate levels of technical and procedural documentation Provide Excellent oral, written, presentation, and communication skills Proficiency with Microsoft Office 2016 including the ability to work with individuals at all levels of the organization Ability to effectively prioritize Thinking Logical Customer Service Oriented Communication skills both spoken and written. Organization
incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively and procedures to ensure compliancy with service level agreements and operational standards. Contribute work with the business to deliver required service levels. Actively share information with other team members
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
impediments for the product development and communicating with the relevant stakeholders. Ensuring that and organisational skills with the ability to communicate. effectively (both verbally and in writing) with
performance to management and stakeholders. Regularly communicate the progress of patch management initiatives
and organizational skills with the ability to communicate effectively (both verbally and in writing) with
and organizational skills with the ability to communicate effectively (both verbally and in writing) with
verbal, written, and presentation skills: good communication and collaboration skills Ability to work effectively