for IM or Business Audits. Maintain appropriate levels of technical and procedural documentation Provide Excellent oral, written, presentation, and communication skills Proficiency with Microsoft Office 2016 including the ability to work with individuals at all levels of the organization Ability to effectively prioritize Thinking Logical Customer Service Oriented Communication skills both spoken and written. Organization
incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively and procedures to ensure compliancy with service level agreements and operational standards. Contribute work with the business to deliver required service levels. Actively share information with other team members
Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
connections to offer prompt support. You'll primarily communicate through email and chat to provide quick resolutions Fresh Service). Excellent problem-solving and communication skills. Ability to provide step-by-step technical
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
cases and interpret the results. Communication: Excellent communication skills to interact with team members
in regular DR tests. Advanced Diploma or NQF 7 level in Information Technology is Essential. Relevant
impediments for the product development and communicating with the relevant stakeholders. Ensuring that and organisational skills with the ability to communicate. effectively (both verbally and in writing) with
performance to management and stakeholders. Regularly communicate the progress of patch management initiatives
and organizational skills with the ability to communicate effectively (both verbally and in writing) with