management software, such as TestLink or Quality Center. Experience with test automation tools. Proficient life-cycle management software, such as Jira or Quality Center. Relevant tertiary qualification in Information
Support with the Planning, conducting and after care related to Technical Lifecycle Management activities mandatory artifacts and activities. Maintenance of customer base data. Engage with stakeholders of TLM Crisis
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving Consultant. Willingness to engage with foreign customers and be sensitive to possible language barriers
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
underlaying systems, you will take part in 24/7 on call rotations with teams around the world and should
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues Ability to understand business processes from a customer perspective Must be results oriented Essential
identify gaps and opportunities) Understanding key customer individual needs and addressing these by strategizing feature team Resolving customer complaints quickly and efficiently Keeping customers updated on the latest skills Maintain a positive attitude focused on customer satisfaction Strong analytical and problem-solving
market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance performance and execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired