(will be required to go into the office every day). South African citizens / Permanent Residents with SA ID applications and help desk software (eg. Fresh Service). Excellent problem-solving and communication skills
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting & Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional
Directory and the various Business applications and services. Operational Support: Create user accounts on information to demonstrate performance of the service. Adhere to company policies to ensure a secure and ensure that the hosting environment meets service requirements. Form part of a team providing 24/7 and implementation of new IT services and major changes to existing services. Ensure that security administration and releases of services in scope. Participate in Business Continuity plans for services in scope. Participate
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices performance and execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired / schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate
to join their team permanently working hybrid. South African Citizens only and clear Criminal & Credit
6 month contract. Only South African citizens or Permanent Residents with an SA ID can apply. Hybrid
Provide experienced (Level 3) support for IM service specialists concerning Time and Attendance for ensure equipment is “healthy.” On a monthly, global service delivery review with the Time & Attendance or exceeding their contractual commitments for services and projects, including those delivered directly pre-planned alternative routes or systems to restore service in the Time & Attendance environment. Develop
(depends on Manager's requirements for the week). Only South African citizens or Permanent Residents with an
(depends on Manager's requirements for the week). Only South African citizens or Permanent Residents with an
COBIT best practices across the full life cycle of services This is a Contract position until December 2024 with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken and written