Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve process templates. Updating and maintaining TLM service offerings in ServiceNow. IT Process Maintenance Communication / Optimization/Improvement in IT Service Management (ITIL) with focus on TLM. Review and mandatory artifacts and activities. Maintenance of customer base data. Engage with stakeholders of TLM Crisis
a functional IT consultant (process design, customizing and specifications for enhancements and new processes)
partners. Empower users through training and self service solutions. Develop a deep understanding of processes