certification. Minimum 4 years of IT operations experience including ITIL. Minimum 4 years of storage experience experience. Minimum 4 years of Scrum work experience. Minimum 4 years of VDI and operating systems experience
development across all teams Operations (2nd and 3rd Level) Steering and coordination between the various teams
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
hyper-care after production deployments 2nd and 3rd level support of the system/product Technical Lifecycle