management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
lifecycle, change management) o Resolve incident tickets Any additional responsibilities assigned in the