Pretoria is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until and fault-finding. Management/Coordination of Incidents across several internal & external support Deployments/ Releases. Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management
Pretoria is looking for a AWS/Azure Operations & Incident Manager to join their team on a contract until and fault-finding. Management/Coordination of Incidents across several internal & external support Deployments/ Releases. Required to attend to operational incidents when required as well as be on occasional standby Kubernetes and Docker. ITIL processes, in particular Incident , Problem Management, Configuration Management
availability. Experience with ITIL processes (Incident, Change and Problem management). Plan and execute (technical lifecycle, change management). Resolve incident tickets. Analyse and resolve problem tickets.
matter escalation point for regional incidents or complex site incidents related to Time & Attendance
negotiable. Reference: SAP BW/SAC Consultant (2809) TB Incident processing and adhering to SLA standards. SAP
lifecycle. Experience with ITIL processes (Problem, Incident, Change management). Essential Skills Requirements: Workspace One Access. Experience with ITL processes (Incident, Change and Problem management): o Plan and execute (technical lifecycle, change management) o Resolve incident tickets Any additional responsibilities assigned
lifecycle. Experience with ITIL processes (Problem, Incident, Change management). Essential Skills Requirements: using the ITIL standardised process including incident, problem, and change. Working in tools like JIRA
go lives safe and successful. Following up on incident tickets to make long term improvement. Actively
the Devs are required to attend to operational incidents when required as well as be on occasional standby
Ansible) Experience with ITIL Operation processes (Incident-, Problem- and Change management) Any additional