incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and up to 2 weeks at a time (international). ROLE: Assist in the migration of a business application that post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
approaches used to build application solutions Assisting Business with POCs and business value calculations Coordination between development and support environments Assist with identification and management of risks. Knowledge methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite
Application support to all GROUP markets, globally. Ticket and change request creation to service groups responsible
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
and post Go-live support. Operations experience (ticket handling, problem, incident management) Jira and post Go-live support. • Operations experience (ticket handling, problem, incident management) • Jira
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the