across multiple products and countries. Be the first point of contact for product owners, developers standards. Assist to maintain a stable Operations standby list for the team. Assist Product Owner in identifying Assist Product Owner in identifying additional training required within the teams Mentor team Ensure quality context Ability and willingness to coach and give training to fellow colleagues and users when required Willing
incidents when required as well as be on occasional standby NB: By applying for this role, you consent to project Ability and willingness to coach and give training to fellow colleagues and users when required Willing
incidents when required as well as be on occasional standby NB: By applying for this role, you consent to project Ability and willingness to coach and give training to fellow colleagues and users when required Willing
Request Management. Support Production systems (24/7 Standby) System monitoring and maintenance. Incident and system/technical documentation (as per ISO standards) User training System testing/parallel runs System implementation
written and verbal). Must be prepared to work standby regularly. Own transport required for callout purposes
incidents when required as well as be on occasional standby as we service international clients NB: By applying project Ability and willingness to coach and give training to fellow colleagues and users when required Willing
objects Preparing User manuals and conducting training to business process owners Go-live preparation longer hours / different time zones if required. Standby on a rotational base required Familiar with tools
technical lifecycle management for our application Standby for also focusing on Ops-Topics for our application components. Ability and willingness to coach and give training to fellow colleagues in deep-dive workshops and
incidents when required as well as be on occasional standby as we service international clients Translate and project Ability and willingness to coach and give training to fellow colleagues and users when required Willing
monitoring the Mainframe alerts/events providing first-level investigation on system-related issues and