the IT escalation process, when required Process email requests Serve as an “Information channel” for Management
requests raised by users either telephonically or via email. Support Applications that cover a vast landscape
Interaction with clients through meetings, calls and emails Testing CR's (Change Requests) and preparing test Interaction with clients through meetings, calls and emails • Testing CR's (Change Requests) and preparing
Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility
Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving, and closing
Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility