Reference: JHB001919-KK-1 Service Management Change Enablement Specialist (Expert) We are seeking an an experienced IT Service Management (ITSM) Specialist to join our Service Management team. The ideal candidate maintain ITSM processes and practices. Provide training and knowledge sharing to key stakeholders. Collaborate Collaborate with cross-functional teams to ensure service quality. Any additional responsibilities assigned additional ITSM modules (Incident, Problem, Service Request, Service Level, and Knowledge Management). Experience
Configuration Specialist (Expert) and lead IT Service Management initiatives. You'll manage and enhance SKILLS REQUIREMENTS: - Proven experience in IT Service Management (ITSM) dealing with challenging projects administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like verification processes. - Capable of providing training as a subject matter expert (SME) and providing in designing, configuring, and maintaining ITSM service models (ServiceNow CSDM). - Experience in a similar
as a Service Management Change Enablement Specialist and lead the transformation of IT Service Management ServiceNow and ITIL to drive innovation, ensure service quality, and collaborate with global teams. Embrace Embrace this opportunity to shape the future of IT services in a dynamic and supportive environment. ESSENTIAL administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining, and continuous improvement of IT Service Management processes and practices. - Extensive
objects - Preparing User manuals and conducting training to business process owners - Go-live preparation responsibility for closing the same within defined SLA's (Service Level Agreements) - Responsible for troubleshooting
involves managing IT operations, overseeing license services, and ensuring seamless IT infrastructure. Ideal Infrastructure and relations between components - License services, administration, and management - Software administration Docker) - Experience with public and private cloud services (e.g., Azure, AWS, Google) - German speaking, license services including all servers and triades, both Linux and Windows - License service upgrades
and relationships between components - License services administration and management - Software administration Docker) - Experience with public and private cloud services (e.g., Azure, AWS, Google) - German speaking or of license services incl. all server and triads, both Linux and Windows - License service upgrades -
trends, and best practices through self-study, training programs, and professional networking - Must be
innovate with Docker/Kubernetes, and leverage AWS services for seamless deployment. Your role spans from Angular. - Innovate with Docker/Kubernetes and AWS services for seamless deployment. - Collaborate in Agile Knowledge of Angular, Docker/Kubernetes, and AWS services (CloudWatch, S3, Fargate). - Ability to thrive
with a minimum of 8 years of experience in IT Service Management. You will be responsible for developing Qualifications: Minimum 8 years of experience in IT Service Management. Proficiency in JavaScript, ideally
willingness to learn ServiceNow development - Service Management, ITIL - Any additional responsibilities advantageous - Minimum 8 years working experience in IT Service Management ROLE AND RESPONSIBILITIES : - Develop