IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre
your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating collaborating closely with the technical team. Service Satisfaction and Retention: Monitor and maintain
your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating collaborating closely with the technical team. Service Satisfaction and Retention: Monitor and maintain
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and computing strategy and advising on cloud-based services and technologies M&A, reorganisations and such as operational compliance, licensing, VoIP services, anti-competitive practices, consumer protection
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and computing strategy and advising on cloud-based services and technologies M&A, reorganisations and such as operational compliance, licensing, VoIP services, anti-competitive practices, consumer protection