IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation of re-occurring priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations processes and maintaining service desk records. Collaborating with internal departments to ensure that IT needs
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance high-performance culture is looking for a Customer Service Representative to attend to our customers including requests. Track, route and redirect tickets to correct resources/ resolver groups. Escalation of re-occurring priority issues to relevant stakeholders. Avoiding service interruptions by performing system installations processes and maintaining service desk records. Collaborating with internal departments to ensure that IT needs
your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating collaborating closely with the technical team. Service Satisfaction and Retention: Monitor and maintain
your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating collaborating closely with the technical team. Service Satisfaction and Retention: Monitor and maintain
Governance Manager for their Legal & Governance Department. Location: Johannesburg, South Africa DUTIES
Governance Manager for their Legal & Governance Department. Location: Johannesburg, South Africa DUTIES
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and computing strategy and advising on cloud-based services and technologies M&A, reorganisations and such as operational compliance, licensing, VoIP services, anti-competitive practices, consumer protection
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and computing strategy and advising on cloud-based services and technologies M&A, reorganisations and such as operational compliance, licensing, VoIP services, anti-competitive practices, consumer protection
troubleshooting processes; Work closely with other departments to ensure that business needs are met in a timely
troubleshooting processes; Work closely with other departments to ensure that business needs are met in a timely